The BBB’s rankings are based on a grading system with “NR” and “F” being the lowest grade and “A+” being the highest grade. The BBB recently gave DiscountMugs.com their highest ranking of A+ which according to the BBB is “An exemplary rating. This means that nothing in our files causes us to have any doubt about the company’s reliability”.

TrustLink.org has a completely different rating system and uses five-star quality rating scale, the lowest rating being one-star and the highest rating being five stars. TrustLink.org rates companies based on a total average of customer reviews giving customers the option of rating their experience between one-star and five-stars. The DiscountMugs.com TrustLink.org profile has received over 8,000 views with over 320 reviews and an average rating above 4.5 stars. This rating is made even more impressive by the fact that “many incredibly positive reviews opted out of selecting stars at all, which created a default ranking of three stars per unrated review” according to CEO Amin Rahman.

One of the five-star reviews posted on TrustLink.org was “I am in the process of placing an order with DiscountMugs.com. Their sales staff is quick to respond to questions and is very helpful, as is their art department!”CEO of DiscountMugs.com Amin Rahman attributes their five-star rating on TrustLink.org to “a strong focus on customer service” and “understanding that mistakes are unavoidable but correcting them is a top priority of DiscountMugs.com”. Amin Rahman also stated, “This rating is reassuring to the whole company that our efforts to provide quality service have not gone unnoticed; however, we wouldn’t have our current high ratings if we were ever complacent with the quality of our company’s customer service and will continue to improve”.

DiscountMugs.com was recently given an A+ rating with the Better Business Bureau. The standards by which the BBB ranks individual companies in their review include length of operation, licensing, ethical advertising, industry experience, good standing with the Better Business Bureau and total number of complaints.

For more information visit: http://www.discountmugsreviews.com

Contact:
Discountmugs.com,
6905 NW 25th Street,
Miami, FL 33122

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TrustLink.org is an online community which “bridges the gap between consumers and business,” according to their website. Additionally TrustLink.org “gives consumers and businesses the forum to openly express their likes and dislikes, approvals and disapprovals, and genuinely interact like never before” according to their website. Because TrustLink.org is an affiliate of the Better Business Bureau, they offer the credibility of the Better Business Bureau through a more modern communication medium. The Better Business Bureau is a nearly 100 year-old organization that is meant to be a consumer education organization that provides trustworthy information on nearly every legitimate business in North America. By creating TrustLink.org, the Better Business Bureau is able to educate even more consumers through the power of the internet.

DiscountMugs.com has recently revamped its customer services department with more modern techniques and extremely fast web-based ticket system. CEO of DiscountMugs.com Amin Rahman accredited high customer satisfaction with “a mixture of modern and traditional customer service practices that allow clients to get even the trickiest orders in a timely fashion”. Their quicker response time and heavy focus on customer service has led to increasingly high ratings on the Better Business Bureau and a decreasing number of complaints. DiscountMugs.com was also the recipients of a Top 100 rating for Miami-based Minority Businesses.

For more information on these topics visit http://www.discountmugsreviews.com

Contact:
Discountmugs.com,
6905 NW 25th Street,
Miami, FL 33122

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DiscountMugs.com ships around 100,000 promotional products a day and acquires 600 new customers daily and despite these large numbers was only able to find a little over a dozen customer complaints. DiscountMugs.com reviewed several sites like Complaintsboard.com, Rip Off Report, pissed consumer and more to find complaints and get more details on the specific orders. These sites are less formal than TrustLink.org which is sponsored by the reputable Better Business Bureau (BBB), but DiscountMugs.com still used these sites to improve its customer service.

After discovering a total of fifteen complaints on these sites DiscountMugs.com contacted the complaint filers to get a more comprehensive explanation of their orders & to see if they are legitimate. They then offered the complaint filers a 100 percent refund for their cooperation in fixing order problems. DiscountMugs.com was able to acquire order numbers from less than 10% of those who filed complaints which CEO Amin Rahman sees as “clear evidence that the other complaints were false and filed by competitors”. Customer review sites have recently come under scrutiny for lack of moderation when it comes to competitors filing false reports.

DiscountMugs.com just recently received an “A+” rating with the Better Business Bureau (BBB) and has a 99% positive review rating with the BBB’s affiliate online network TrustLink.org. In other news, DiscountMugs.com was rated Top 100 Minority Businesses in Miami and recently extended free shipping for all of its promotional pen products through the rest of 2010.

For more information on these reviews visit http://www.discountmugscomplaints.com

Contact:
Discountmugs.com,
6905 NW 25th Street,
Miami, FL 33122

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DiscountMugs.com complaints make up less than one percent of the 252 submitted on TrustLink.org. There reviews are even more impressive considering the fact that they ship around 100,000 promotional products and receive 600 new customers daily. According to CEO Amin Rahman, “the reason for our A+ rating and 99% positive reviews is the constant improvement of our sales, art and customer service departments as well as a continuous effort to offer the lowest prices possible”. One of DiscountMugs.com TrustLink.org reviews was “I was very pleased with Bel Incorporated’s commitment to customer service. The staff worked with me to ensure that I received a quality product at a reasonable price. I will do business with this company in the future”.

The Better Business Bureau’s standards for rating individual companies in their review are licensing, length of operation, ethical advertising, good standing with the Better Business Bureau and ratio of positive to negative views. The BBB has become extremely popular in recent years because of its unbiased and reliable reporting. Many other review sites have come under scrutiny for having false reports from competing companies and other unethical practices. The BBB is a third party collection of private business franchises that has been a consumer protection organization since 1912. The BBB “BBBs gather and report information on business reliability, alert the public to frauds against consumers and businesses, provide information on ethical business practices, and act as mutually trusted intermediaries between consumers and businesses to resolve disputes”.

DiscountMugs.com has provided promotional products for companies, organizations and promotional events since 1993. They are the largest distributors of drinkware in the country and employ nearly 600 local Miami residents. Their company sells factory-direct promotional products through their website and performs in-house customization through custom printing, embroidery and engraving.

For more information on DiscountMugs.com reviews go to http://www.discountmugsreviews.com.

Contact:
Discountmugs.com,
6905 NW 25th Street,
Miami, FL 33122

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Along with general customer appeal, demand for eco-friendly products in the promotional item industry has increased exponentially over the last decade. DiscountMugs.com CEO Amin Rahman said in reference to the growing trend of green products, “People are looking to promote their company in a responsible way that will reflect positively on their organization and its employees”. Rahman also said, “Green products are more personal and meaningful because of their environmentally friendly undertones”.

Customer reviews for DiscountMugs.com is at an all-time high with 99 percent positive reviews with the Better Business Bureau’s online affiliate TrustLink.org. They also have an “A” rating with the Better Business Bureau and were recently announced a Top 100 Minority Company in Miami, where there 500,000 warehouse and company is based. DiscountMugs.com carries products like tote bags, travel mugs, pens, glassware, ceramic mugs, beer mugs and commemorative plates. All of these items can be personalized with high resolution custom printing or high tech laser engraving on select items.

For more information on this company visit http://www.discountmugs.com/nc/promotional-products

Contact:
Discountmugs.com,
6905 NW 25th Street,
Miami, FL 33122

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DiscountMugs.com also sells a variety of other promotional products like tote bags, travel mugs, coffee mugs and more but pens are consistently the most popular promotional items. Pens are sold at a low cost and come in hundreds or even thousands per box which makes them easy to distribute over a broad spectrum of people. Pens can also be printed or engraved on for customization purposes and many companies and organizations choose to get their logos printed on these promotional items. DiscountMugs.com offers over 210 different kinds of pens in categories like metal pens, plastic pens, laser engraved pens, highlighters, markers and pen gift sets.

DiscountMugs.com is a web-based factory-direct company that performs in-house customization on their promotional products. This comprehensive manufacturing, customization and shipping allows for extremely competitive pricing. DiscountMugs.com was recently awarded an “A” rating with the Better Business Bureau (BBB) after receiving 99% positive reviews on their affiliate site Truslink.org. They were also rated a Top 100 Minority Business by the Greater Miami Chamber of Commerce.

For more information on these http://www.discountmugs.com/nc/category/promotional-pens

Contact:
Discountmugs.com,
6905 NW 25th Street,
Miami, FL 33122

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DiscountMugs.com recently introduced its online “ticket system” which allows customers to submit a question or concern 24 hours-a-day and receive responses with all of their requested information in a timely manner. Customer service representatives view the “tickets” submitted by customers and are able to access cross department information on DiscountMugs.com database including order information, art and general product information. Customer service representatives can often solve the entire problem without additional need for correspondence on the part of the customers which increases customer satisfaction.

Upon making this customer service change, DiscountMugs.com jumped to 99% positive customer reviews. This trend of positive reviews also led to the rating of an “A” with the Better Business Bureau. CEO of DiscountMugs.com Amin Rahman, commented on their recognition by stating, “Our ticket system is an amazing success; customers can submit a ticket at anytime day or night and receive a comprehensive answer quicker than ever”.

DiscountMugs.com is the largest distributor of promotional products in the country and has a 500,000 square feet facility located in Miami, Florida. Their company sells promotional products like wine glasses, coffee mugs, beer glasses, tote bags, pens and more.

For more information on DiscountMugs.com service go to http://www.discountmugs.com/nc/testimonials.php or to see their products go to http://www.discountmugs.com

Contact:
Discountmugs.com,
6905 NW 25th Street,
Miami, FL 33122

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The Leather Twist Pen is a standard five inches in length and 0.6 inches in width. This customizable pen has a clip on its base that allows individuals to fasten it to their shirts, pockets, notebooks or papers. The pen is light-weight and balanced to provide easy handling and promote better penmanship.

While this product offers custom printing of logos for promotional purposes, the Leather Twist Pen alternatively provides laser engraving which produces higher resolution logos. Laser engraving is a growing trend for promotional products because of its precision and high quality results. Since it can only be produced on metallic objects, the practice is mostly reserved for higher-end products. According to DiscountMugs.com, Leather Twist Pens with laser engravings “are some of our most popular pens for individuals who are looking for unique promotional products that will help to showcase their pursuit of quality.” DiscountMugs.com offers this product for around $1.50 per pen depending on how many are ordered.

In an effort to keep this product popular and in high demand DiscountMugs.com offers free shipping and allow customers to place their orders by phone or through their website. Free shipping is offered to every state in the United States except for Hawaii, US Virgin Islands and Puerto Rico. Free shipping “dramatically reduces costs for customers” according to Amin Rahman, CEO of DiscountMugs.com and allows customers “get more out of their promotional advertising investments” Rahman said.

DiscountMugs.com offers a variety of promotional pens in its inventory. Its most notable products are “Value Pens” which offer custom printed pens for prices as low as eight-cents. Value Stick Pens according to DiscountMugs.com “can help to maximize your business advertising reach while getting customized promotional products that will be effective for your business.” DiscountMugs.com is a Miami-based factory direct company with in-house printing and engraving that has been providing customized promotional product since 1993.

For more information on personalized pens visit http://www.discountmugs.com

Contact:
Discountmugs.com,
6905 NW 25th Street,
Miami, FL 33122

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The Better Business Bureau has expanded its online presence through its TrustLink.org project which automatically creates profiles from the BBB website and allows visitors to leave reviews of the company. The BBB takes these reviews into account when supplying companies with ratings from “A” to “F”. The best possible rating you can get is “A” while the worst possible rating is “F”. With so many positive reviews, DiscountMugs.com was recently rewarded an “A” rating with the BBB. Their TrustLink.org account shows 240 reviews, an overwhelming majority of which were positive. Here is an example of one of the reviews:

“I shop around a lot for the best pricing. Sometimes the best pricing has the worst service and quality. Not discountmugs.com, good service, quality products and by far the best pricing. It’s not too often you get all three”.

DiscountMugs.com attributes its positive reviews to a recently revamped customer service department, new high-tech customization equipment and continued striving for quality among employees. CEO of DiscountMugs.com Amin Rahman commented on the positive reviews by stating, “We are very thankful for the positive reviews by our customers and will continue to improve our products and services”. Rahman also stated “it is our goal to set the industry standard for low prices and quality service and our success and positive feedback means we are on the right track”.

DiscountMugs.com sells promotional products factory direct-direct through their state-of-the-art website. Their main products include personalized glassware, pens, travel mugs, coffee mugs, tote bags and more. They have the largest inventory of promotional products stored in their 500,000 square feet facility in Miami, Florida. They are also the number one distributor of promotional products in the country shipping over 100,000 promotional goods daily.

For more reviews visit http://www.discountmugs.com/nc/testimonials.php or to view their site visit http://www.discountmugs.com

Contact:
Discountmugs.com,
6905 NW 25th Street,
Miami, FL 33122

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Reports from DiscountMugs.com show a change in customer behavior; long time customers are purchasing larger orders at a higher frequency while the rate of new customers is also increasing. DiscountMugs.com has increased its staff to accommodate this influx and is showing all early signs of full recovery from the recession. The staff increase greatly helped a local Florida economy which has over 11.6 percent unemployment rate though that is also showing signs of recovery. Despite being positive for DiscountMugs.com, the scope and range of their company’s recovery based on their large clientele is clear signs of positive growth in the Florida and US economy in general. DiscountMugs.com has continued plans of growth and will not change its business model of factory-direct products with in-house manufacturing, limited free shipping and a 100 percent price guarantee. For more information on this company visit DiscountMugs.com or view our testimonials at or DiscountMugs.com Reviews

Contact:
Discountmugs.com,
6905 NW 25th Street,
Miami, FL 33122

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